Support
We’re here to help with questions about your application, your rate, or next steps. Reach out by phone or email and we’ll get back to you as soon as we can.
+1 (905) 232-1259
Call us for immediate assistance.
Emailinfo@gotomortgageinc.ca
We typically respond within one business day.
Hours
Mon–Wed: 9am–8pm · Thurs–Fri: 9am–5pm · Sat–Sun: Closed
Common questions
I have a question about my application.
Call or email us with your name and any reference number you have. We’ll look up your file and get you an answer.
How do I send you documents?
We’ll send you a secure link or instructions when your application is in progress. You can also ask your broker for the best way to upload or email documents.
I want to ask about my rate or change something.
Call us and we’ll review your file. We can explain your current rate, options at renewal, or next steps if your situation has changed.
I’m an existing client. Who do I contact?
Use the same phone number or email. If you have a broker’s direct line, you can use that. Otherwise we’ll make sure your message gets to the right person.